As someone who delivers numerous leadership workshops each year, I have heard great definitions of leadership. From leading a team collectively towards a common goal to embodying empathy and compassion, the definitions are diverse and inspiring. A common favorite is the classic, “Do what’s right when no one is looking.”
During a recent workshop, a young man offered this definition, “Leadership is putting the shopping cart back.” The room applauded for his simple yet sophisticated response, which powerfully reminded me that leadership often manifests in the smallest actions.
(Since that workshop, I’ve made it a personal rule to always return the shopping cart. Although now, at the risk of my car getting a dent, I park closer to the cart corral!)
At Lead Star, we define leadership as “having the ability to influence outcomes and inspire others.” Here are three practical steps to influence outcomes inspired by the shopping cart philosophy:
Build and Maintain Your Credibility. Ensure your actions match your words by maintaining a narrow say-do gap. When you commit to something, follow through. Communicate with openness, honesty, and transparency to create an environment of trust and clarity. Finally, hold yourself and others accountable—not only to your superiors but also to your peers and subordinates. This holistic approach to accountability reinforces your integrity and reliability, setting a powerful example of credibility for your team.
Embrace a “Speak-Up” Culture. Introduce the “See it, Own it, Act” approach to cultivate a culture of positive accountability. Encourage your team to identify challenges, take responsibility, and take action to find solutions. This fosters a proactive and responsible environment where mistakes are seen as learning opportunities, not failures. By having open discussions about errors and the lessons they offer, you create a safe space for your team to take risks and innovate without fear of retribution.
Practice 360-Degree Accountability. Leadership is about accountability at all levels within your organization. Practice leading by example, holding yourself accountable to your team, and inspiring them to do the same. This involves being transparent about your actions and decisions, actively seeking feedback, and making adjustments when needed. Encourage your team to hold each other accountable constructively and supportively. When everyone takes ownership of their actions and the team’s success, it creates a culture of mutual respect and continuous improvement.
Leadership is not always about grand gestures or monumental achievements. Often, it’s about the small, everyday actions that collectively shape our character and influence others. Paying attention to these small actions can SPARK a ripple effect that inspires and energizes those around you.
