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Turning Personality Conversations into Performance Conversations

Sean Lynch, September 19, 2016

Turning Personality Conversations into Performance Conversations

When people don’t perform to expectations, it can be frustrating. In our frustration, it can be tempting to attribute poor performance to personalities. It’s because they are [they don’t] [they can’t] [they won’t] _____________! If… Read More


Share: | Comments(0) | Leave a Comment | Category: Leadership Moments | Tags: Accountability, Feedback, Performance Driven Culture

 

The SBI Model: Deliver and Receive Better Feedback

Sean Lynch, August 29, 2016

The SBI Model: Deliver and Receive Better Feedback

The SBI Model (Situation, Behavior, Impact) is a good way to deliver empowering feedback. Situation. State the situation in enough detail that the person receiving the feedback can remember what they were doing and thinking… Read More


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Creating a Feedback Culture

Patrick Nelson, August 1, 2016

Creating a Feedback Culture

Take a minute and think of a company known for having a high-performance culture. Two companies that come to my mind right away are REI and Twitter. Both are ranked routinely as one of the… Read More


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4 Tips to Receive and Respond to Feedback

Patrick Nelson, May 2, 2016

4 Tips to Receive and Respond to Feedback

Learning to receive feedback is just as important as learning to deliver it. My youngest brother, an aspiring entrepreneur and current soldier in the Army, will be transitioning out of the military next year. He… Read More


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Two Simple Ways to Say What’s On Your Mind

Courtney Lynch, October 26, 2015

Two Simple Ways to Say What's On Your Mind

Most professionals have found themselves challenged to provide feedback at one time or another. For many reasons, providing feedback, especially when it’s corrective or constructive, can be one of the most difficult things for a… Read More


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Management Isn’t Leadership

Patrick Nelson, September 21, 2015

Management Isn't Leadership

Leadership is about people and our ability to influence outcomes and inspire others by providing purpose, direction, and motivation. Regardless of whom I speak to in my travels, I always hear about processes, rules, regulations… Read More


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The Big, Annoying “But”

Angie Morgan, July 20, 2015

The word

Have you ever received a backhanded compliment? “You’re a really great presenter, but with more experience you’ll be better.” Or, have you ever received feedback that was well intentioned, but just rubbed you the wrong… Read More


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Communicating Intent

Patrick Nelson, July 6, 2015

Communicating Intent

As a young soldier deployed to Iraq in 2003, I was eager to show my managers I was motivated and ready for any tasks that came my way. However, that eagerness once led me to… Read More


Share: | Comments(0) | Leave a Comment | Category: Leadership Moments | Tags: Accountability, Credibility, Feedback